Our Patients First initiative supports Marymount's commitment to emphasize empathy in the care that we provide our patients. As a hospital, we build upon our commitment to develop a culture of patient-centered care, which promotes the healing of the mind-body-spirit in a patient centered safe environment. Furthermore, as the only faith-based Cleveland Clinic hospital, this initiative affords us a unique opportunity to enhance and build upon the care and services currently provided to our patients. The elements of a patient-centered culture include:

 

Access to Information - Providing our patients information about their care in an open manner which is easy for them to understand.

 

Human Interaction - Providing personalized care for patients and their families as well as creating organizational cultures which support and nurture staff.

 

Family, Friends, Volunteers - Involving those who are close to our patients in their care.

 

Healing Environment - Creating a physical environment within our facilities which promotes and supports the healing process.

 

Arts and Environment - Involving art and music into the care of our patients.

 

Spirituality - Building on our spiritual foundation to help patients in the healing process.

 

Caring Touch - Incorporating massage into the healing process and using it as a powerful way to communicate caring for our patients.

 

Integrative Therapies - Providing patients a way to include integrative therapies such as aromatherapy, reiki, yoga, etc. into the conventional healing process.

 

Food and Nutrition - Recognizing the connection of food to the comfort of our patients and as a way to improve the health of our patients. Food has the power to nourish the body and soul of our patients.

 

Healthy Communities - Involving people in our community in caring for our patients improves our connection to those we serve.